Support from people, not AI agents

Why we chose people

Many sites now put an AI agent between you and their team. It answers instantly, but often not usefully: it repeats the help page you have already read, misreads a question that does not fit its script, and makes reaching a human harder than solving the problem yourself. When you are worried about an exam date, a payment or a session that will not open, that is the last thing you need.

These tools were meant to help people talk to each other, not to stand in for a person at the moment you need one. A person can tell an unusual problem from a common one, look at what actually happened, admit a mistake and put it right.

We do use AI where it helps you learn: the optional tutor explains questions, and AI helps draft practice questions that are checked before they are published, as our editorial standards describe. We do not use it to answer you when you ask for help.

How our support works

• Write to us at support@uniexamer.com, from any email address.
• A person replies within one business day. Every reply is written by a member of our team, never generated by an AI agent.
• Help us help you quickly: say which exam you are preparing for and, if a session or a payment is involved, the email address of your account and roughly when it happened.
• A problem with a question? Use the report a question form, so it reaches our reviewers with the exact version you saw.
• For anything else, such as partnerships, press or general questions, write to info@uniexamer.com.

What we promise, and what we do not

We promise a reply from a person within one business day. We cannot promise that every problem is solved in that first reply, but you will always know who is looking after it and what happens next.

Your message is read by our team to answer you. The privacy notice explains what else we hold about you.